Shipping Policies

Thank You for Choosing Fire Scale Modeler!
Our priority is to provide you with a seamless shopping experience, ensuring transparency in every aspect, from order processing to shipping. Below, you will find all the details about our policies and processes.

1. Offers and Progressive Discounts

At Fire Scale Modeler, we value our customers by offering exclusive discounts for purchases made in our online store. These discounts are automatically applied to the cart after the customer logs into their account.

• 3% discount on purchases over €50.
• 5% discount on purchases over €100.
• 10% discount on purchases over €200.

These discounts apply to all online store products and can be combined with other special offers.

2. Packaging and Order Fulfillment Process

Fire Scale Modeler is renowned for its dedication to processing every order. Our process is meticulously designed to ensure that each customer receives products of the highest quality.

• Order Processing:
  Orders are processed in the order they are received, ensuring fairness in handling.
• Personalized Packaging:
  Products are individually packed to maintain their freshness and integrity. This personalized approach ensures that every item reaches the customer in perfect condition.
• Processing Time:
  Order processing times may vary between 1 to 4 business days, depending on the volume of orders to be processed. We are constantly working to minimize processing times and ensure efficient delivery.
• On-Demand Production:
  We avoid holding large stocks to guarantee the highest product quality. This production model may result in slightly longer processing times but ensures product freshness.
• Order Status Updates:
  Throughout the process, customers will be informed via email about the status of their order, from the start of processing to dispatch.

If you need additional information or have questions, please contact us at geral@firescalemodeler.com.

3. Products and Pricing

Each product in our online store includes:

• A detailed product description.
• Final sale price with taxes included.

Shipping costs are calculated based on the weight and destination of the order. At checkout, after entering the delivery address and payment method, the exact cost will be displayed before completing the purchase.

4. Shipping Policies

We offer special shipping conditions to make your shopping experience even more advantageous. See the details below:

• Portugal and Mainland Spain: Free shipping on orders over €39.99.
• Canary Islands, Balearic Islands, Ceuta, and Melilla: Free shipping on orders over €69.99.
• European Union and United Kingdom: Free shipping on orders over €99.99.
• Rest of the World: Free shipping on orders over €399.99.

Note: Orders containing compressors weighing more than 2kg for destinations outside the EU may incur additional charges.

Delivery Time

Estimated delivery times are as follows:

• Mainland Portugal: 1-3 business days.
• Mainland Spain: 2-5 business days.
• Islands and other European countries: 5-10 business days.
• Rest of the World: 10-30 business days (depending on destination and customs clearance).

Once your order has been dispatched, you will receive an email with a tracking number to follow your shipment.

Disclaimer

Fire Scale Modeler is not responsible for:

• Delays caused by couriers or customs services in the destination country.
• Additional costs, such as customs fees or taxes imposed by the destination country.
• Theft, loss, or damage that occurs after the order is handed over to the courier.

We recommend checking the condition of the package upon delivery and reporting any irregularities to the courier immediately.

5. Cancellations and Modifications

• Cancellations: Orders can be canceled before processing begins. To do so, contact us at geral@firescalemodeler.com.
• Modifications: Changes to orders already being processed are not allowed. If changes are needed, the existing order must be canceled, and a new one placed.

6. Payment

We offer several secure payment methods, including:

• Bank Transfer (with a 3% discount).
• MBWay.
• Klarna.
• PayPal.
• Skrill (with a 3% discount).
• Multibanco.

All available payment methods are secure and certified, ensuring peace of mind for your purchases.

7. VAT and Customs Policy

• All purchases within the European Union include VAT in the final price.
• For countries outside the EU, customers may be subject to additional customs fees and taxes, which are entirely their responsibility.

8. Pre-Orders

If your order includes pre-order products, all items will be shipped together once the pre-order product becomes available. Please check the release date on the website before placing your order. Pre-orders cannot be canceled.

9. Acceptance of the Offer

Order confirmation implies acceptance of the general conditions described on this page. By placing an order, the customer formalizes a purchase contract with Fire Scale Modeler, acquiring the rights and obligations established by applicable regulations.

Thank You for Your Trust in Fire Scale Modeler!
For any questions or clarifications, we are at your disposal at geral@firescalemodeler.com.