Warranties

Legal and Commercial Warranties

At Fire Scale Modeler, we ensure that all products sold comply with applicable legal requirements, providing high-quality products and guaranteeing the right to repair, replacement, or refund as stipulated by law.

1. Consumer Rights

• Legal Warranty:
  All products sold include a 2-year warranty as stipulated by Decree-Law No. 67/2003 of April 8, amended by Decree-Law No. 84/2021 of October 18.
• Warranty Coverage:
  The warranty covers manufacturing defects or issues that prevent the normal functioning of the product, provided they are reported during the warranty period.
• Right to Repair or Replacement:
  Consumers are entitled to free repairs, product replacement, price reductions, or contract termination if the defect cannot be resolved within a reasonable time.

2. Consumer Responsibilities

To benefit from the warranty, the consumer must:

• Keep the Invoice or Proof of Purchase:
  This document will be required when filing a claim.
• Report the Issue in a Timely Manner:
  Any defects or non-conformities must be reported to Fire Scale Modeler as soon as they are detected.
• Ensure Proper Use of the Product:
  The warranty does not cover damages caused by improper use, normal wear and tear, or modifications made by the consumer.

3. Procedures to Activate the Warranty

1. Identify the Problem:
   Verify the issue and ensure it falls under the warranty conditions.
2. Contact Customer Support:
   Send an email to geral@firescalemodeler.com with the following information:
   • Order number.
   • Detailed description of the issue.
   • Photos or videos, if applicable.
3. Analysis and Response:
   Our team will assess the situation and respond within a maximum of 5 business days, indicating the next steps (repair, replacement, or refund).
4. Product Return:
   If necessary, the product must be shipped to the following address:Fire Scale Modeler
   Rua dos Moleiros, Lote 14 - Varatojo
   2560-237 Torres Vedras
   PortugalShipping costs are initially borne by the customer. In the case of a confirmed defect, return shipping costs will be reimbursed.

4. Warranty Exclusions

The warranty does not apply to:

• Damages caused by misuse, negligence, or accidents.
• Products repaired by unauthorized third parties.
• Normal wear and tear of consumable parts (e.g., airbrush nozzles).
• Modifications or alterations made by the consumer.

5. Dispute Resolution Entities

If you are not satisfied with the proposed resolution, you may contact regulatory or alternative dispute resolution entities (ADR).

Portugal

• Lisbon Consumer Conflict Arbitration Center
  Website: www.centroarbitragemlisboa.pt
  Phone: +351 218 807 030
• Online Complaints Book
  Website: www.livroreclamacoes.pt

European Union

• European Online Dispute Resolution Platform (ODR)
  Website: ec.europa.eu/consumers/odr

6. Contact for Complaints

If you need more information or wish to file a complaint, please contact us through:

• Email: geral@firescalemodeler.com
• Address:
  Fire Scale Modeler
  Rua dos Moleiros, Lote 14 - Varatojo
  2560-237 Torres Vedras
  Portugal

Fire Scale Modeler is committed to ensuring customer satisfaction and upholding your consumer rights.